All letters of interest and resumes should be sent to:
Jobs@VeniceTheatre.net.

Venice Theatre Box Office Associate

Overview

Venice Theatre has an immediate opening and seeks a qualified individual to serve as Box Office Associate.  Reporting to the Box Office Manager but working within the framework of an office-wide collaborative team, the position calls for a flexible and adaptable individual with excellent interpersonal and customer service skills.

This position currently is part-time with the possibility to move into full time.

Primary goals of the position will be to provide excellent patron service to subscribers and ticket buyers and facilitate Venice Theatre’s efforts to increase patron engagement.

Working in a creative environment, they will often be the first staff person to interact with the public.  They will support Box Office operations for single ticket and subscription sales. They will work some evening hours and weekends.  They will be expected to have a working knowledge of the PatronManager database. Advanced PatronManager training will be expected within a reasonable period.

Specific Duties

Duties and tasks will include, but are not limited to the following:

  • Be a primary staff member responsible for servicing season tickets, ticket exchanges, and single ticket sales
  • Identify and troubleshoot customer service issues to provide a fast and positive resolution for the customer
  • Provide information and transact sales for all Venice Theatre events
  • Upsell appropriate services and events
  • Develop strong relationship with PatronManager support staff
  • Reconcile onsite customer concerns
  • Greet patrons in a friendly manner
  • Collect patron feedback and fully input patron data through conversation
  • Distribute feedback to Box Office Manager and senior staff
  • Work with Box Office Manager and senior staff to monitor advance sales
  • Assist with PatronManager data management
  • Answer Phones and direct caller to appropriate personnel
  • Maintain inventory of office collateral (stationary, envelopes, ticket stock, etc.), and coordinate re-order with senior staff
  • Try, at all times, to provide patrons with a “yes”

Office Hours

Box Office hours are currently 10 a.m. until 4 p.m., Monday through Friday, with an hour off for lunch.  Position requires working nights and weekends during performances. On weeks when duty is required in evenings and/or on weekends, office hours may be adjusted to allow for flex time that maintains part-time hours.

Qualifications

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • BS or BA in business, nonprofit management, or related field preferred
  • At least two years previous experience in a professional office setting
  • Technologically literate with strong computer skills including familiarity with database programs, Microsoft Word, Excel, email programs, group messaging and other commonly used software
  • Ability to troubleshoot software and hardware issues
  • Strong interpersonal skills and ability to relate to people of diverse backgrounds
  • High degree of organizational skills and attention to details
  • Excellent communication skills, both verbal and written
  • Ability to work in a team environment as well as operate independently
  • Ability to multi-task and keep track of multiple projects in the midst of frequent interruptions or changing priorities

Physical Demands & Environmental Adaptability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to sit or stand for extended periods
  • Work involves walking, talking and hearing to exchange information, and using hands to handle, feel, or operate objects, tools, or controls and reach with hands and arms
  • Vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus
  • Capable of pushing, pulling, lifting, and/or carrying up to 30 pounds
  • Noise level in work environment is generally low to moderate

Requirements

Experience in database management (required); Salesforce experience (preferred)

Understanding of the various processes necessary to produce a show (required)

This job will require the candidate to pass a background check.

To Apply
Please send cover letter, résumé, and three references via email to Kristofer Geddie, General Manager, jobs@venicetheatre.net.  No phone calls please. The deadline to apply is February 24, 2020. 

Venice Theatre is looking to expand its teaching team. We are accepting applications for contracted acting, dance and singing teachers. Seeking teachers for children, teens and adults. Competitive pay rate. Please send a resume and letter of interest to Sandy Davisson, Director of Education and Outreach, 140 W. Tampa Ave., Venice, FL or to Jobs@VeniceTheatre.net.

Venice Theatre is seeking a technical theatre contracted teacher and production support person. Classes include students from grades 3- 12. Responsibilities include but are not limited to:

  • attending production meetings
  • working with interns
  • basic instruction in sets, lights, costumes, sound and props
  • preparation of class projects in coordination with show needs and theatre staff
  • acting as deck crew chief and organizing student crews
  • maintaining budget and reconciling at the end of each session.

Preferred skills include previous teaching experience in technical theatre and the joy of teaching children. This position reports to The Director of Education & Outreach and works in collaboration with the Director(s) and Technical Director. Better-than-average fee for work in this fast-paced and creative environment. Please send your resume and letter of interest to Jobs@VeniceTheatre.net.

Venice Theatre seeks a front-of-house assistant. This is a supervisory part-time position (approx. 1200 hours per year). Will be on site for Venice Theatre previews and performances, co-ordinating with production, box office, and bar staff, as well as supervising front-of-house volunteers. Audience management experience required. For best consideration, applicant must have a friendly demeanor, a cool head, and problem-solving skills. Apply with letter of interest and resume to Jobs@VeniceTheatre.net.

JOB DESCRIPTION (part-time payroll, approximately 1000-1200 hours per year)

  • Serve as front-of-house manager, supervising bartenders, volunteer house managers and volunteer ushers, keeping a cheerful and welcoming demeanor throughout the work period.
  • Arrive at theatre at least 2-3 hours ahead of performance.
  • Check auditoriums and lobby for normal operation and for problems: seating, air conditioning, obstructions, lighting, hearing-assist system, etc., and as follow-up on previous performance’s reports/need for repairs.
  • Contact scheduled house managers/ushers for following day to reaffirm attendance, re-schedule as necessary.
  • Check bar stock and any bartender issues for upcoming performance.
  • Co-ordinate with box office and development about any special circumstances.
  • Co-ordinate with bartenders and volunteer house managers/ushers upon their arrival.
  • From audience admittance (one hour prior to curtain) until audience final exit, be available for—and handle as necessary—emergencies. These may include slip-and-falls, health issues, unruly customers, plumbing problems, production issues involving a need to stop, weather or power emergencies, or others.
  • Reconcile bar inventory, do all bar reports, and store bar inventory and proceeds in safe location.
  • After audience exit, close down lobby and all front-of-house functions, file front-of-house report, secure building as necessary.